We’ve been talking about Canada’s Anti-Spam Legislation (CASL), Bill C-28, and its impact on email marketing. We’ve seen that the difference between expressed and implied consent is going to be crucial for associations, and that it will take some time database management systems to catch up with the new legislation.
But while we’re looking at best practices for email marketing, here are a couple of other points to keep in mind:
· Every bulk email you distribute should include an unsubscribe link. It should be conspicuous, in a clearly contrasting font colour, so anyone who’s looking for the link can find it right away.
· Your unsubscribe system should get the job done in a single keystroke. You don’t have to confirm that they really, really meant to unsubscribe, and there’s probably no need to ask them why they’re leaving unless the information will support your future work. (There’s a difference here between unsubscribing from a distribution list and letting an association membership lapse.)
· You can prevent a share of your future unsubscribes by clarifying peoples’ content preferences as soon as they join your organization or subscribe to a list. If you send each of your audiences the tailored information they need, at the frequency they prefer, and nothing more, you’ll be more likely to retain their confidence and their participation.
Consumer preference isn’t a new concept, and neither is privacy protection. Both re-emerged as business communications issues when email surged into the market. But if you want to comply with CASL and do the right thing for your members and subscribers, “do unto others…” is a surprisingly simple place to start.
Go back to earlier installments of this series: Part 1 and Part 2.